A Protocol for Clearing Questions and
Handling Complaints - Meeting Facilitator Guide
Surfacing and working through questions and complaints is key to growing and sustaining a great organization (or personal relationship).
While clearing questions and dealing with complaints are two separate processes, this facilitator's guide covers both since often a discussion will surface each equally.
Use of this protocol over time will help create a culture of openness and safety.
This 13-page Facilitator's PDF Guide includes:
- The Protocol for Handling Complaints
- Step by Step Meeting Instructions
- After the Meeting: How to Use The Protocol Going Forward
- Links to Additional Resources