A Protocol for Clearing Questions and

Handling Complaints - Meeting Facilitator Guide


Surfacing and working through questions and complaints is key to growing and sustaining a great organization (or personal relationship).

While clearing questions and dealing with complaints are two separate processes, this facilitator's guide covers both since often a discussion will surface each equally.

Use of this protocol over time will help create a culture of openness and safety.

This 13-page Facilitator's PDF Guide includes:

  • The Protocol for Handling Complaints
  • Step by Step Meeting Instructions
  • After the Meeting: How to Use The Protocol Going Forward
  • Links to Additional Resources